About the Webinar
In today’s competitive business environment, Customer Experience is the key differentiator, and businesses are constantly trying to outpace one another in this race for gaining better attention and higher engagement. On the other side, customers expect the interactions to be quick and queries to be responded to in real-time. These expectations are further combined with the extent of personalization causing the BFSI firms to add pressure on their departments to catch up.
It's time for the BFSI industry experts to be futuristic by combining technology, data, analytics, and automation for delivering a personalized experience that is customer-centric with integrated solutions.
Used effectively, the omnichannel marketing solutions and the power of automation will largely benefit the financial institutions in finding time-sensitive opportunities, allowing for real-time decisions and delivery of messaging, cost reduction, higher trust, and loyalty.
Join us for an in-depth discussion to learn how you can Create Omnichannel Banking Experience to improve customer engagement.
Key Discussion Points
Speakers
Ashwin Narkhede
Category Manager-Customer App
Tata AIG General Insurance
Deepak Oram
Head - Marketing Technology & Automation
HDFC Bank
Meghna Chettri
Sr, AVP
UTI Mutual Fund
Nandini Raman
Marketing Head
CreditMantri
Nilesh Jajoo
Director
Deloitte
Sulaxna Singh
Associate Director
PhonePe
Tushar Agnihotri
Country Head India & Regional Head APAC
Route Mobile
Session Flow