Voice has always been the most commonly used medium of communication amongst humans. Verbal
communication has been preferred over other forms like writing as it’s a more spontaneous and natural mode of
interaction. The tone of verbal communication distinguishes it from textual/written communication, ensuring that
the former is more conversational and easier to comprehend on most occasions
Advancements in artificial intelligence (AI) and speech recognition technologies have provided companies with
huge opportunities and allowed them to gain significant advantages in meeting the ever-growing customer
expectations. This is evident from the huge growth in voice technologies in the last few years. Voice has become a
a significant part of technology-driven apps which are becoming increasingly better at communicating in a humanlike
manner.